Help Center

We ensure secure checkout, so that you are always secure as a buyer. We don't store any of your credit card information (that's handled by our payment processor PayPal Express, Chase Business for Credit Card transactions, the best in the business) and we never share your personal information with anyone else.

On the "Customer Information Page" when you click "Proceed to Checkout" from the Shopping Cart there will be Discount Box where you can enter your discount code. Once you have entered discount code click "Apply". Your total amount will be updated to reflect the discount. 

PCI Compliance

BAYSUPERSTORE is certified Level 1 PCI DSS compliant, the highest level of security certification. PCI DSS compliance signifies our compliance with standards for security policies, technologies and ongoing processes that protects our payment systems from breaches and theft of cardholder data. Learn more about PCI.

SSL Certificate

BAYSUPERSTORE uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. 

All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Learn more about SSL.

We accept PayPal, Visa, MasterCard, Discover, American Express, and Amazon Pay. In addition to the payments listed we proudly offer Put It On Lay-Buy  powered by PayPal in order give our customers longer period to pay with their own terms and for pre-ordering merchandise. 

*Lay-Buy is a deferred payment plan that the customers like you set up in their checkout that empowers you to select the down payment percentage today, and then how many months you need or want to pay-off the balance.

Yes, you can place an order by phone. Please call us at 904-309-9096 and have your order and payment information ready. If you are calling after our customer service hours please leave your name, phone number, and detail message of your call and our representative will call you as soon as possible. You can also email us at support@baysuperstore.com for faster service. 

No, you can also place an order as a guest. There are some perks if you have account with us:

• Quick Checkout process
  
• Easily view your order status and order history
  
• Receive updates via email detailing our newest arrivals and special promotions
  

Promotion  and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Most orders are shipped using the United State Postal Service Priority Mail shipping service when orders are shipped directly from our Florida Headquarters. You may also be given an option to select from one of the following services: USPS Express Mail, UPS, or DHL for the International Shipment

Some of our merchandises come directly from our manufactures. Manufacturer ships order directly to you using ePacket delivery. 

If you need expedited service please contact us so we can accommodate!

We will never share your information with any third party. Who is third party? First party is us, and the second party is you. So a third party is anyone other that us and you. Our full privacy policy can be found at Privacy Policy page

Check your order confirmation email for the tracking number. If that doesn't work, send us an email, tell us what you ordered and your order number, and will help you to locate the order or process a refund if order can't be located within the allowed delivery timeframe. 

Please send us an email. Tell us what you ordered and your order number, and we'll help you out.

Domestic Shipping

BAYSUPERSTORE  ships worldwide via USPS from our FLORIDA headquarters with some exception. There are two types of shipment:

1. When order is shipped from our Florida Headquarters, orders are fulfilled Monday through Saturday. 1-day Express options are also available. All shipments within the U.S. should arrive within 2-6 business days. Priority Mail shipments include online tracking. Please wait 24-48 hours for the tracking code to update on the USPS website.
2. Through some clever logistics, we can ship our products direct from the manufacturer. This allows us to save on warehousing and transportation costs, which we pass on to you, our customer. Shipping times vary, but most orders arrive within 12-20 days (ePacket delivery). On a checkout page Free Standard Shipping is automatically selected when you select the direct shipped item with low price. Each merchandise that is shipped directly from our manufacturers will be identified on the item page.

International Shipping

We are happy to ship to countries around the world. Because of customs it is difficult to estimate delivery times. It seems most international shipments arrive within two weeks but occasionally take longer. When items selected comes with FREE Shipping directly from the manufacturer, shipping time may vary based on the country selected, but most orders outside United States arrive within 26-48 days. On a checkout page Free Standard Shipping is automatically selected when you select direct shipping item with low price. Each merchandise that is shipped directly from our manufacturers will be identified on the item page.

1. All US based items are shipped using USPS Priority Mail International: Packages arrive usually within 10 to 15 days. Includes parcel tracking.
2. When Items are shipped directly from the manufacturer, best available free shipping option is selected. Items arrive usually within 26-48 days for our international customers.
   

If you're still having trouble, contact us at support@baysuperstore.com

We will send tracking information to the e-mail address associated with your order once the item has shipped. You can Track your order shipment status at our Track Order page. Please allow 2 business days for the shipping company to upload the tracking information to their system for tracking.

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $100 and over within USA. Otherwise, we charge USPS Priority Mail shipping cost for shipping for anything else within the USA and Internationally. 

*Some orders eligible for free shipping worldwide with no minimum purchase when shipped directly from manufacturer. Free Standard Shipping is automatically selected when you select the direct shipped item with low price. Each merchandise that is shipped directly from our manufacturers will be identified on the item page.

*Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. 

*Please see our Shipping & Returns page for more details.

Each country varies in customs fees and it's something we can't actually gauge. We charge international fee's in relation to your location as well as the total weight of your package.

Custom fees are controlled by government authorities in your home country and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. Your government website is likely a great resource for this sort of information.

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately upon realizing that something may be wrong with your order at support@baysuperstore.com. We will always do our best to make sure you’ll get what you need.

We have easy return process. Please go to our Return Center to initiate a return. All you need is your email address and order number. You will get a confirmation email with shipping guidelines.

Please make sure to follow below criteria to validate item is still returnable. Item must meet the following return criteria:

• Within 30 days from the date your receive it
• In original condition
• Unwashed and Unworn
• In the original packaging

Free gifts or promotional items are non-refundable

There is no charges for return. Original shipping charges is non-refundable. You are responsible for return shipping charges (unless is grossly misrepresented - please email us before initiating return to discuss return options)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 to 10 business days.

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. 

3. Please provide us the tracking number from post office or couriers if applicable. 

4. You will receive a email as soon as we received your items, and when refund is approved and processed.

Return address for the package:

BAYSUPERSTORE 

PO Box 350542 

Jacksonville, Florida, 32235, US

BAYSUPESTORE wants you to be thrilled with your new purchase. However, if you are not 100% satisfied with your purchase, you can return the item and get a full refund (Shipping costs are nonrefundable unless grossly misrepresented).  You can return items for up to 30 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. You can also request for an exchange by emailing us details of the exchange request. 

Satisfaction Guaranteed

BAYSUPESTORE wants you to be thrilled with your new purchase. However, if you are not 100% satisfied with your purchase, you can return the item and get a full refund (Shipping costs are nonrefundable unless grossly misrepresented).  You can return items for up to 30 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. 

BAYSUPERSTORE is hosted by Shopify Inc. Backed by the leading ecommerce platform enabled us to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, we can offer you a secure, robust, and performant ecommerce experience. 

BAYSUPERSTORE operates from sunny FLORIDA :)

BAYSUPERSTORE started with opening our first store on eBay back in 2005 and started up by selling our own wardrobe which was a great success. Love for fashion and love for beautiful designer clothing, we have decided to take the opportunity and make this even bigger by bringing great designer clothing that can be affordable for everyone. We accomplish the goal by not overpricing like the stores around the world.   We offer new styles every week, and make it affordable and on trend.

We made this store ourselves so we could cut out all of the middle men between us and you and in tern provide you with even more savings! Read more on our About Us Page.