We are happy to ship to countries around the world. Because of customs, it is difficult to estimate delivery times. It seems most international shipments arrive within two weeks but occasionally take longer. When items selected comes with FREE Shipping directly from the manufacturer, shipping time may vary based on the country selected, but most orders outside the United States arrive within 26-48 days. On a checkout page, Free Standard Shipping is automatically selected when you select direct shipping item with low price. Each merchandise that is shipped directly from our manufacturers will be identified on the item page.

• Most US based items are shipped using the USPS Priority Mail International service^*: Packages arrive usually within 10 to 15 days. Includes parcel tracking.
• ^*You may also be given an option to select from one of the following services: USPS Express Mail, UPS, or DHL for the International Shipment
• When Items are shipped directly from the manufacturer, best available free shipping option is selected. Items arrive usually within 26-48 days for our international customers.

We will try our best to ship orders in a single package, however, products may ship separately to guarantee the fastest shipping possible to our customers. If the item selected is mixed, US based and directly from the manufacturer, will process and ship US based items independently and in separate packaging from the items shipped directly from the manufacturers to guarantee fastest processing and delivery for our customers.

The BAYSUPERSTORE offers shipping rates based on total order weight. Free shipping is available on orders over $99 within the US.

Some of our products ship directly from the manufacturer. As a result, customers can enjoy free shipping and reduced pricing on some merchandise. Shipping times vary, but most orders arrive within 12-20 days. On a checkout page Free Standard Shipping is automatically selected when you select the direct shipped item with low price. Each merchandise that is shipped directly from our manufacturers will be identified on the item page.

Customs Fees / VAT / Duties

Please be aware that you - or the recipient, if you are sending a gift - may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions. Your government website is likely a great resource for this sort of information.

• Your shipping address must be correctly entered under your profile. If you want to change address, please change it before you make the payment.

If anything you purchase from the BAYSUPERSTORE is unsatisfactory or damaged you can return it to us within 30 days of receipt of your order for a refund or exchange voucher equal to the value of the item(s) you ordered with the certain conditions. Shipping costs are nonrefundable (unless grossly misrepresented). Returned merchandise will be charged a 10% restocking fee when a purchase is made using a credit/debit card unless store credit is requested. The restocking fee will be deducted from the refund amount. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging where appropriate. We cannot accept returns after more than 30 days post-delivery.

To make a return please use our Return Request Page or email us at support@baysuperstore.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, a credit will automatically be applied to your credit card or original method of payment within 10 business days.

If there is a problem, we can work together to resolve the problem. I have always been extremely fair and always try to work with my reasonable customers. I strive for positive feedback, harmonious relations, and even some friendships.

At this time BAYSUPERSTORE is unable to offer return postage to our international customers. If you are not completely blown away by any item you receive from us, you may send it back to us at your expense for a full refund. Shipping costs are nonrefundable (unless grossly misrepresented). Returned merchandise will be charged a 10% restocking fee when a purchase is made using a credit/debit card unless store credit is requested. The restocking fee will be deducted from the refund amount. For more information on our international return policies, please get in touch at support@baysuperstore.com

Please do get in touch!

Do you have questions about our poducts or services? We'd love to hear from you - please use the Contact Us Form to send us your message or ideas

Contact us by Phone

Customer Service: +1-904-309-9096
Fax: 904-309-9102
Email: support@baysuperstore.com

Mailing Address

BAYSUPERSTORE
PO BOX 350542
JACKSONVILLE, FL 32235 USA